Goals
- The customer is a globally operating cross-system payment eco-system and would like to have a central overview of all running process variants and the resulting bottlenecks, analyses and defined KPIs.Â
- Through the service offered by aye4fin, the customer receives a digital twin of all its payment processes and sees the current evaluations interactively in a market-leading process mining tool.Â
Tasks
- Extraction of data from different systems (ERP/PSP/Bank/external logistics) and import into the data cloud
- Anonymization and validation of the raw data
- Transfer and mapping in a FinTech data model
- Creation and incorporation of various dashboards
- Potential analysis consisting of data analysis of the results in terms of anomalies and the identification of optimization potential
Benefits for the customer
- Performance comparison for payment processing, periods, channels, customer segments, processing groups, banking tools
- Data-based optimization measures for bottlenecks along the entire process chain
- Information and/or elimination of unwanted process combinations
- Visual, cross-system representation of payment and return processes
Introduction of a process mining competence center
Our contribution
- Consolidation, anonymization and cloud upload of data
- Creation of the FinTech data model
- Process representation in the process mining cloud
- Identification and evaluation of optimization options
- Helping to build a center of excellence for process mining