How are payment issues bundled and managed internally?
What are the responsibilities of the payment department?
What is the communication culture with the payment service providers?
Many online shops lose individual orders or even customers if they cannot select their preferred payment method or if the actual payment process is interrupted because, for example, the credit card authorisation does not work. Metaphorically speaking, the customer stands at the checkout, has the wallet in his hand, but cannot buy the goods because he cannot pay for them. Would you continue to buy from this supplier? Probably not.
Try our free Online-Payment-Audit today and see for yourself.