Data Analytics

How about 3% more sales without new customers?

Anyone can promise you that – we provide the proof

Many online shops lose individual orders or even customers if they cannot select their preferred payment method or if the actual payment process is interrupted because, for example, the credit card authorisation does not work. Metaphorically speaking, the customer stands at the checkout, has the wallet in his hand, but cannot buy the goods because he cannot pay for them. Would you continue to buy from this supplier? Probably not.

We answer the following questions in your Payment-Audit

Organisation
How are payment issues bundled and managed internally?
What are the responsibilities of the payment department?
What is the communication culture with the payment service providers?
Product
Which payment methods are relevant for your shop?
Have country-specific features been considered?
Are target customers reached on all relevant channels and is customer satisfaction guaranteed when making a purchase?
Technology
How are the existing payments methods integrated?
Can you optimise interfaces and thus make your payment processing more efficient?
To what extent are the existing processes automated?
Reporting
Is relevant payment data measured and documented accordingly?
Are your evaluations based on your own data collection or do you use services of your payment providers?
Are regular measures derived from the data obtained to improve performance?
Security
Are risk management procedures properly applied?
How can potential fraud activities be identified and prevented?
Do customers feel safe when shopping online in your shop?

All information about the Payment-Audit can also be found in our flyer

Try our free Online-Payment-Audit today and see for yourself.