Retail Payment Trends 2023

This year has witnessed further technical developments, such as ChatGPT, and political ones, like the increasing formation of geopolitical blocks. This has also affected the evolution of the payment segment, where new trends are emerging as follows.

Growth

Embedded Finance-Graphic
Availability of financial services in the customer checkout process.

Description of the trend

Embedded finance refers to digital payment options embedded within non-payment apps. More widely available across multiple consumer touchpoints, they add financial services offerings within customer checkouts enabling corporates to intuitively cross- and upsell products and services.

Provision of financial services will be made available in existing physical and digital checkout flows. (e.g., embedded banking, payments, insurance, investment, lending, loyalty).

Added value

  • Efficient standard processes
  • Highly customizable
  • Low operational costs
  • Customer-centric offers & problem solving
  • Data-driven approach
Embedded Finance-Graphic
Availability of financial services in the customer checkout process.

Description of the trend

Embedded finance refers to digital payment options embedded within non-payment apps. More widely available across multiple consumer touchpoints, they add financial services offerings within customer checkouts enabling corporates to intuitively cross- and upsell products and services.

Provision of financial services will be made available in existing physical and digital checkout flows. (e.g., embedded banking, payments, insurance, investment, lending, loyalty).

Added value

  • Efficient standard processes
  • Highly customizable
  • Low operational costs
  • Customer-centric offers & problem solving
  • Data-driven approach

Corporate Fintech-Graphic
Merchants establish internal regulated speed boats to push innovative and convenient services.

Description of the trend

Merchants integrate with their own internal payment service provider and own their technology and banking license – potentially also in addition to the existing inhouse bank/-s.

Internal teams are required for reporting and general management.

Added value

  • High individualization
  • Best user convenience for consumers
  • High flexibility
  • New solution offerings
Corporate Fintech-Graphic
Merchants establish internal regulated speed boats to push innovative and convenient services.

Description of the trend

Merchants integrate with their own internal payment service provider and own their technology and banking license – potentially also in addition to the existing inhouse bank/-s.

Internal teams are required for reporting and general management.

Added value

  • High individualization
  • Best user convenience for consumers
  • High flexibility
  • New solution offerings

Super App-Graphic
All services offered under one roof​.

Description of the trend

App that offers payment processing and financial transactions among a variety of other services.

After the pandemic, consumer preference for mobile apps grew, since they expect to use all products and services delivered by trusted parties.

Super apps already dominate markets in Asia but are spreading more and more in the U.S. and Europe.

Added value

  • Unified customer experience
  • Optimized offerings
  • Ecosystem with clear benefits for all involved parties
  • All services under one roof (e.g., BNPL, loyalty programs, discounts, instant credits, closed loop)
  • Data-driven approach
Super App-Graphic
All services offered under one roof​.

Description of the trend

App that offers payment processing and financial transactions among a variety of other services.

After the pandemic, consumer preference for mobile apps grew, since they expect to use all products and services delivered by trusted parties.

Super apps already dominate markets in Asia but are spreading more and more in the U.S. and Europe.

Added value

  • Unified customer experience
  • Optimized offerings
  • Ecosystem with clear benefits for all involved parties
  • All services under one roof (e.g., BNPL, loyalty programs, discounts, instant credits, closed loop)
  • Data-driven approach

Payment Orchestration-Graphic
Centralize all financial services within one efficient global platform.​

Description of the trend

Compared to the traditional payment setup (integration of various PSPs and payment methods), payment orchestration is a modular construction kit.

​Up to 50% of purchase abandonments are based on payment difficulties. Payment orchestration harmonizes the checkout flow.

Retailers can freely and flexibly combine functional, technical and regulatory components from internal or external providers.

Added value

  • Higher individualization
  • Internal + expert knowledge
  • Reduced dependency
  • Centralization of all financial services within one efficient global platform
Payment Orchestration-Graphic
Centralize all financial services within one efficient global platform.​

Description of the trend

Compared to the traditional payment setup (integration of various PSPs and payment methods), payment orchestration is a modular construction kit.

​Up to 50% of purchase abandonments are based on payment difficulties. Payment orchestration harmonizes the checkout flow.

Retailers can freely and flexibly combine functional, technical and regulatory components from internal or external providers.

Added value

  • Higher individualization
  • Internal + expert knowledge
  • Reduced dependency
  • Centralization of all financial services within one efficient global platform

Endless Aisle - Graphic
A step forward in the omnichannel approach.

Description of the trend

Companies with online and offline stores, offer its shoppers the opportunity to buy items from the online inventory directly at the physical points of sale , offering a unified payment solution.

51% expect the share of sales from physical stores to increase in the next year BUT stores need to offer more than just products and services that are also available online. Technology plays a critical role in creating an in-store experience worth visiting.

Added value

  • Physical shop as up- und cross-selling opportunities
  • Better customer experience
  • More freedom & choice for customers
  • Greater product offer without logistical problems
Endless Aisle - Graphic
A step forward in the omnichannel approach.

Description of the trend

Companies with online and offline stores, offer its shoppers the opportunity to buy items from the online inventory directly at the physical points of sale , offering a unified payment solution.

51% expect the share of sales from physical stores to increase in the next year BUT stores need to offer more than just products and services that are also available online. Technology plays a critical role in creating an in-store experience worth visiting.

Added value

  • Physical shop as up- und cross-selling opportunities
  • Better customer experience
  • More freedom & choice for customers
  • Greater product offer without logistical problems

Tap to Pay-Graphic
Accept contactless payments directly on a smartphone.

Description of the trend

Tap to Pay or SoftPoS technology enables secure payments between a traditional card or digital wallet and an NFC-enabled mobile device, without the need  for any additional hardware.

Merchants can also benefit from SoftPos orchestration (white label SoftPoS app or incorporation of the technology into their existing solution).

34.5M merchants globally will use it by 2027.

Added Value

  • Easy maintenance and upgrades
  • Easy to use (smartphones to accept payments)
  • Cost-effective
  • Higher use of contactless payments
Tap to Pay-Graphic
Accept contactless payments directly on a smartphone.

Description of the trend

Tap to Pay or SoftPoS technology enables secure payments between a traditional card or digital wallet and an NFC-enabled mobile device, without the need  for any additional hardware.

Merchants can also benefit from SoftPos orchestration (white label SoftPoS app or incorporation of the technology into their existing solution).

34.5M merchants globally will use it by 2027.

Added Value

  • Easy maintenance and upgrades
  • Easy to use (smartphones to accept payments)
  • Cost-effective
  • Higher use of contactless payments

Off-code Payments-Graphic
Flexible, fast and precise.

Description of the trend

Quick Response (QR) code is a two-dimensional code capable of storing URLs or other information that can be accessed by the camera on a smartphone.

Depending on the code, the mobile device performs various tasks, including confirming payments. Mostly used in APAC and in e-commerce, QR codes are becoming successful also among retailers around the world for their simplicity and flexibility. QR codes are powerful assets for quickly redirect the customer to the payment platform without requiring the typing in of all data.

  • Market size will reach $35 bn by 2030.

Added value

  • Easy to use
  • Fast & convenient
  • Safe
  • Customer-friendly
Off-code Payments-Graphic
Flexible, fast and precise.

Description of the trend

Quick Response (QR) code is a two-dimensional code capable of storing URLs or other information that can be accessed by the camera on a smartphone.

Depending on the code, the mobile device performs various tasks, including confirming payments. Mostly used in APAC and in e-commerce, QR codes are becoming successful also among retailers around the world for their simplicity and flexibility. QR codes are powerful assets for quickly redirect the customer to the payment platform without requiring the typing in of all data.

  • Market size will reach $35 bn by 2030.

Added value

  • Easy to use
  • Fast & convenient
  • Safe
  • Customer-friendly

2023